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How to Clear Your Browser Cache to Resolve Display Issues

A step-by-step guide to troubleshooting common application errors by performing a hard refresh and clearing your local browser cache.

If you are experiencing slow loading times, unexpected visual glitches, or data that seems outdated when using our application (or any web-based tool, including HubSpot), the first step in troubleshooting is almost always to clear your browser's cache.

Your browser stores temporary files (cache) and cookies to speed up subsequent visits, but sometimes these old files conflict with new updates, leading to display problems.

 

Step 1: Perform a Hard Refresh

 

A hard refresh forces your browser to download the most recent version of the page, ignoring the cached files for that specific page.

  • Windows/PC: Hold down Ctrl + F5

  • Mac: Hold down Cmd + Shift + R

If the issue persists after a hard refresh, proceed to Step 2.

 

Step 2: Clear Your Browser's Cache and Cookies (Full Clear)

 

The steps vary slightly by browser:

 

A. Google Chrome

 

  1. Click the three vertical dots ($\vdots$) in the top-right corner.

  2. Go to More Tools > Clear browsing data.

  3. Set the Time range to All time.

  4. Ensure that Cookies and other site data and Cached images and files are checked.

  5. Click Clear data.

 

B. Mozilla Firefox

 

  1. Click the three horizontal lines ($\equiv$) in the top-right corner.

  2. Go to Settings > Privacy & Security.

  3. Under the Cookies and Site Data section, click Clear Data....

  4. Ensure both Cookies and Site Data and Cached Web Content are checked.

  5. Click Clear.

 

C. Microsoft Edge

 

  1. Click the three horizontal dots ($\dots$) in the top-right corner.

  2. Go to Settings > Privacy, search, and services.

  3. Under Clear browsing data, click Choose what to clear.

  4. Set the Time range to All time.

  5. Ensure Cookies and other site data and Cached images and files are checked.

  6. Click Clear now.

 

Step 3: Restart Your Browser

 

After clearing the data, completely close and then re-open your browser before logging back into the application.

If the problem still occurs after completing all three steps, please contact our support team with the following information:

  • The browser and version you are using (e.g., Chrome 109.0).

  • A screenshot or video recording of the issue.

  • The exact URL/page where the issue is occurring.